Not Getting What You Paid For? Stations missing from that fancy 55" flat screen digital TV that you recently bought? You are not alone!
It is really disturbing that in the middle of a presidential campaign ... and just as two local saints are being canonized ... Time Warner Cable chooses to futz with C-Span and EWTN (along with several other channels)
to make them unavailable to customers who are paying for them unless they go to Time Warner to get an additional piece of equipment! (To add insult to injury, you have to install the equipment yourself.)
I cannot say that I was not warned that
something was going to change on 10/10. I got a letter dated 9/4/12 from Mike Munley, President of Residential Services, indicating that if I wanted to continue viewing these channels "on additional direct-connect analog TVs (and similar devices)" I could request, for a limited time, a Digital Adapter -- free of charge through November, 2013, and then 99 cents/mo. thereafter. But I do not have an analog TV... and my flat screen technological marvel is not similar.
Why should I need a digital adapter for a digital set? Well it's been 10 days and several digital channel scans and still no C-Span and no EWTN ... but now I get several heretofore undelivered Syracuse stations (which carry the same networks as Utica stations) and a duplication of stations found elsewhere on the dial.
I can understand TWC wanting to conserve bandwidth so it can deliver even more trashy channels that I won't watch, but with all the duplication, this is obviously not about conserving bandwidth. And since all new TVs are digital but still require the adapter, it's not about going digital. It's about forcing you to use a box, for which you will eventually pay a monthly fee, on
every set in your house.
I thought we ditched set-top boxes back in the 1980s!
If I have to use a box/adapter/whatever, and waste the digital tuning technology in my new TV -- or pay for stations that I cannot receive -- then I might as well look at alternatives like Dish, DirecTV, or FIOS which require a box for everything. In the meantime, I intend to complain to the authorities: each local municipality from which TWC must receive a franchise before doing business ... state agencies ... Why stop there? This could go even higher: to the Bishop ... or the Pope!
Mr. Munley claims TWC is "committed to bringing you ... high-quality entertainment" and that "We appreciate your business ..." but TWC just made 2 high-quality stations inaccessible without special equipment ... and I do not feel appreciated. Frankly, I'm disgusted.