It's shocking how much money is being spent in Oneida County on the Utica + New Hartford + County call centers: $2.6 million according to the Observer-Dispatch -- mostly salaries. . . .
It's costing about $12.50/person in Utica, $25/person in New Hartford, and $9.33/person in the County. (The economy of scale should be obvious from these napkin-back calculations).
However, local businesses such as APAC have been performing similar services for people all over the country, building up expertise in handling calls and becoming efficient enough to compete with call centers in other countries.
It's answering the phone and networking with the right service providers, folks . . . not rocket science.
Why aren't we drawing on our very own local expertise to cut down costs and improve services?
Maybe its time to privatize our 911 services.
[BTW, a BIG WELCOME to New Hartford People on the Fault Lines' Blogroll.]